Hotel Shivkunj (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (hotel-shivkunj.com) and to bookings and stays at our property.

1. Information We Collect

• Contact details such as your name, phone number, email address, and postal address.
• Identification details collected at check-in, as required by law (e.g., Aadhaar, Passport, Driving Licence, or Voter ID).
• Booking and stay details, including dates, room preferences, number of guests, and special requests.
• Payment-related information necessary to process your booking.
• Communications you send us via phone, WhatsApp, email, or our website.
• Website usage information, such as basic analytics and cookies, when you browse our site.

2. How We Use Your Information

• To process and confirm your reservation and manage your stay.
• To communicate with you regarding your booking, enquiries, and requests.
• To comply with legal and statutory obligations, including guest registration requirements.
• To improve our services, website, and guest experience.
• To send offers or updates, only where you have given your consent. You may opt out at any time.

3. Sharing of Information

• We do not sell or rent your personal information to third parties.
• We may share information with trusted service providers (such as payment processors or booking platforms) strictly to deliver our services.
• We may disclose information to government authorities or law enforcement where required by law.

4. Cookies & Analytics

Our website may use cookies and standard analytics tools to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings, though some features may not function as intended.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required to comply with legal and statutory obligations.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the details below. Certain information may be retained where required for legal compliance.

8. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from minors without the consent of a parent or guardian.

9. Compliance

We endeavour to handle personal data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, as and when applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the revised date.

11. Contact & Grievances

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Hotel Shivkunj
Shri Mahaveer Tapobhumi, Shikhar Regency, A-09, Indore–Ujjain Road, Nawakheda, Piplyaragho, Ujjain, Madhya Pradesh – 456006
Phone / WhatsApp: +91 78284 33133
Email: info@hotel-shivkunj.com